Home Boss offers a 15 days return or exchange policy. The 15 days will commence from the date the parcel has been delivered to your address. After the 15 days, you will not be eligible for return or exchange for a new product. (Note: Damages due to tampering of product or accidental damage will not be covered for returns, exchange or refunds.) Refund is not applicable for reasons due to change of mind, unsuitable or no reason.
You must return the Goods to our overseas warehouse (at your own risk and cost) within 15 days of notifying us that you wish to cancel / exchange by returning them to the our overseas distribution center, along with the delivery note as proof of purchase. We will not be responsible for any costs associated with returning the Goods to us. Contact us and we will provide you with the respective warehouse address to return to.
Damaged, defective, missing or incorrect items must be reported within 3 days of receiving your parcel. It shall be tracked from the date it has been marked as delivered. (Note: If such damages are not reported within 3 days from delivered date, no compensation will be granted.)
The Goods must be in an unused condition and returned along with the original packaging. Original package, labels and product contents should all be included/ intact, in its original condition, in order to claim the full refund or exchange.
We will ordinarily refund the full purchase price together with the 'Delivery Charge' paid after inspecting the returned Goods. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the 'Delivery Charge' (Subject to the weight of the shipped Goods).
You must take care of the products before you return them to us. Our professional team will inspect your returned product before approving for refunds or exchange. We may reduce the amount of refund if you use them, damage them or otherwise do something beyond what is reasonably necessary to reduce its resale value.
Our Customer Service Team will then ask few mandatory questions regarding your return issue order to for us to avoid people taking advantage of our system. Once you start the return process, you will have 30 days to complete the return. After the 30 days if we have not received your return product, your application will be void.
Please email our team at firstname.lastname@example.org with your order name and number and product photographs of the issue, as well as the reason why you would like to return or exchange your product.
CUSTOMS, DUTIES AND TAXES
Home Boss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).