HOW SHIPPING WORKS?
We use standard shipping for most of our deliveries. Most of our products ship from internationally from overseas warehouse. You can expect your parcel within 18-20 business days from when it leaves our overseas warehouse. We would require some preparation time for delivery (quality checks, packing, paperwork, etc.) takes 1-2 business days and is NOT included in the overall delivery time.
When we ship the order you will receive a confirmation email with a tracking number. Please do not be stress if there are no scan events within the first 24 hours - the system can take a few days to update. If you have not received your parcel after 25 business days, please contact us at firstname.lastname@example.org. We will check directly with our courier and reply you promptly within 2 to 3 days.
If you have a multi-items order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
We offer FREE Standard Shipping. It is a trackable shipping method. Standard shipping will take about 18-20 business days (or could be even earlier) to deliver to your doorstep. Take advantage of the FREE Trackable Shipping to add more items to cart! Product weight and size does not matter. You rarely get such an opportunity shopping online!
If you are unable to wait more than 15 business days, you may want to opt for Express shipping. Express Shipping will take about 7-15 business days to deliver to your doorstep. The system allows you to track your order from the moment when it is shipped till the moment when it arrives at the destination.
Note: Delivery times may increase due to unexpected delays caused by factors such as poor traffic condition, weather conditions, customs issue, spike in shipment delivery volumes, shortage of manpower due to pandemic. We hope you would understand and wait patiently for your parcel to reach you.
If you accidentally paid for the wrong product, size or colour you can make changes within 24 hours after the payment has been processed. Please contact us immediately at email@example.com to amend your order. Otherwise, we will proceed with the order processing. Once the package has left the factory warehouse (after 24 hours), you will not be able to make changes to your order.
If your package does not successfully deliver and is sent back, it is typically due to insufficient address information. Your package will be returned and “Returned To Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier is unable to deliver your package. Every order has its tracking number and the customer can contact the local shipping company with the tracking number as a reference.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are crucial to ensuring delivery.
Home Boss does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase. No refunds will be issued for shipped orders with the incorrect address or information provided upon placing the order. Please cancel your order or contact us immediately at firstname.lastname@example.org within 24 hours to amend your order address and information.
RETURN & EXCHANGE
Home Boss offers a 15 days return or exchange policy. The 15 days will commence from the date the parcel has been delivered to your address. After the 15 days, you will not be eligible for return or exchange for a new product. (Note: Damages due to tampering of product or accidental damage will not be covered for returns, exchange or refunds.)
Damaged, defective, missing or incorrect items must be reported immediately after the delivery. (Note: If such damages are not reported within 48 hours from delivery, no compensation will be granted.)
The product(s) must be in an unused condition and returned along with the storage / packaging bag or box and how that it arrives in. Original package, labels and product contents should all be included/ intact, in its original condition, in order to claim the refund.
Our Customer Service Team will then ask few mandatory questions regarding your return issue order to for us to avoid people taking advantage of our system. Upon reviewing your eligibility for returns, you will be required to mail it back to our warehouse with the pre-paid return label. Home Boss does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return which will be deducted from purchase price. Our professional team will inspect your returned product before approving for refunds or exchange. Once you start the return process, you’ll have 14 days to complete the return. After the 14 days if we have not received your return product, your application will be void.
If you need to report or return your product please email our team at email@example.com with your order name and number and product photographs of the issue, as well as the reason why you would like to return your product. Please do not send the package back to the manufacturer.
CUSTOMS, DUTIES & TAXES
Home Boss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).